Privacy Policy

Genentech, Inc. (“Genentech”) and Novartis Pharmaceuticals, Inc. respects
the privacy of visitors to this website, and we recognize your need for appropriate protection
and management of personally identifiable information you share with us (any information by
which you can be identified, including but not limited to, name, address, e-mail address, and
telephone number). We have established this Online Privacy Policy so that you are informed
about how we treat any personally identifiable information that you provide to us in the course
of using this website. This Online Privacy Policy will inform you of:

  • How you will be informed of updates to this Privacy Policy
  • What personally identifiable information of yours we may collect from you through our
    website and how we may use this information
  • Limits on how we would share and disclose your personally identifiable information
  • Our policy regarding collection of personally identifiable information from minors
  • How this website uses cookies and similar technologies
  • Our policy regarding browser "do not track" signals
  • How this website uses social media plugins
  • Our policy regarding links to third party websites
  • Security of our website
  • How you can correct and update your personally identifiable information

Please note that this website is directed towards users who reside in the United States of
America. It is not our intent to gather personally identifiable information from individuals
residing outside the U.S. Your access to and use of the website constitute acceptance of this
Privacy Policy and consent to Genentech’s and Novartis’ collection and use of your information
as outlined below.

Online Privacy Policy Updates

From time to time, Genentech and Novartis may revise this Online Privacy Policy. Any such
changes to this Online Privacy Policy will be promptly reflected on this page. Genentech and
Novartis encourage you to review this Online Privacy Policy regularly for any changes. Your
continued use of this website will be subject to the then-current Online Privacy Policy. The
effective date of this Online Privacy Policy is April 29, 2015.

Information Collection and Use

You can generally visit our website without revealing any personally identifiable information
about yourself. However, to access certain options and services we may ask you to provide
certain personally identifiable information, and without providing such personally identifiable
information, you may be unable to access certain options and services. We (along with our third
party partners engaged to provide marketing and advertising on our behalf) collect personally
identifiable information about you when you visit our website only if you voluntarily provide it
to us, and you have the option not to provide any personally identifiable information to us
through this website. The following is personally identifiable information that you may
voluntarily provide to us and how we use it:

  • Surveys. Information obtained from you on web surveys, such as contact information
    (name and shipping address), demographic information (zip code, age level) and medical
    condition. We may use this personally identifiable information to provide you with
    information and services for which you have expressed an interest or that you may find
    useful based on your answers in a survey. Additionally, we may refer to your personally
    identifiable information to better understand your needs and how we can improve our
  • Newsletters. Information obtained from you from your request to subscribe to a
    newsletter, such as contact information (name and email address). We may use this
    personally identifiable information to deliver the newsletters that you have elected to
  • Registration. Information obtained from you on registration forms used to process your
    requests for services and information, such as contact information (name, address, e-
    mail address), password, username or code, age, date of birth, gender, ethnicity and
    medical condition. This registration information may also be gathered if you register for
    certain services via fax or mail. We may use this information to send you a welcoming e-
    mail to verify your username and password, website updates, special offers, notices
    regarding relevant medical conditions and treatment, or other information responsive
    to the data that you provide to us. Additionally, we may refer to your personally
    identifiable information to better understand your needs and how we can improve our
  • E-mail Content to a Friend. Information obtained from you regarding friend or family
    name and e-mail address, if you elect to use our referral service for sending some of our
    website content to friends and family. We may use this personally identifiable
    information to automatically send the friend or family member a one-time e-mail
    inviting them to visit the website. We may store this information for the sole purpose of
    sending this one-time e-mail.

We may combine the personally identifiable information you share with us through this website
with other information you have shared with us, both online and offline. We may also combine
this personally identifiable information with records provided by third parties. We use this
consolidated information to help us better design our products, to communicate information to
you, to enhance our marketing and research activities, and to facilitate other business

In addition to the purposes described above, any information we collect may also be used for
analytics purposes (e.g., evaluating site usage patterns, assessing throughput) so that we can
gauge the effectiveness of our programs and improve the usefulness of information presented
to users.

Genentech and Novartis are the owners of all information collected on this website.

Sharing and Disclosure

We may provide your personally identifiable information that we collect and the data
generated by cookies (discussed below) to a parent, subsidiary or affiliate entity within the
Genentech and/or Novartis corporate families, partner entities, and the vendors and service
agencies that we may engage to assist us. For example, we may provide your personally
identifiable information to an organization in order to complete a service (e.g., send out
newsletter e-mails you have requested), to assist us in reviewing the data or to provide
marketing or advertising on our behalf. Any organization to which we provide such personally
identifiable information is also required to keep your personally identifiable information

We will also disclose your personally identifiable information if we reasonably believe we are
required to do so by law, regulation, legal process, or other government authority (such as
reporting safety information to the Food and Drug Administration); to investigate fraud; to
protect your safety or the safety of others; or when we have reason to believe that disclosing
this information is necessary to protect our rights or the rights of a third party who may be
harmed by your activities.

We will not sell your personally identifiable information to any other company or organization
except we may transfer your personally identifiable information to a successor entity of either
Genentech or Novartis upon a merger, consolidation or other corporate reorganization in which
either Genentech or Novartis participates or to a purchaser of all or a portion of either
Genentech’s or Novartis’ assets. Such successor entity shall be bound by the terms and
conditions of this Privacy Policy.


This website is not intended for or designed to attract children under the age of 13. Moreover,
we do not knowingly collect any personally identifiable information from anyone under the age
of 18 without the consent of a parent or guardian, and you must be 18 years of age or older to
submit registration or survey information. Should you believe that a minor of whom you are a
parent or guardian has registered, please contact us at and we will
make reasonable efforts to remove all personally identifiable information related to the minor.

Cookies, LSOs, GIF Files, and Other Tracking Technologies

Some of our websites may use cookies, local shared objects (LSOs) and other tracking
technologies to identify users who have previously visited so the user is recognized upon
return, thereby saving them time while on our website. A cookie is a piece of data stored on the
user’s hard drive containing information about the user. If a user rejects the cookie, they may
still use our website. A cookie may be placed by us, or by vendors or service agencies who work
with us or with our partners. Similar to a cookie, a Local Shared Object is a collection of data
that a web site running Adobe Flash can place on your hard drive to recognize a repeat visitor
and store settings and other information.

This website and emails we send to you may contain transparent GIF files (also known as "web
beacons," "action tags," or "pixel tags") to help manage online advertising. These GIF files are
used by us and our ad management partners to recognize when a visitor views a web page or
opens an email. This information enables us to learn which emails and advertisements bring
users to our website.

If you have provided us with personally identifiable information, e.g., through a registration or a
request for certain materials, we may associate this personally identifiable information with
information gathered through these tracking technologies. This allows us to offer increased
personalization and functionality.

This website may use Google Analytics, a web analytics service provided by Google, Inc.
("Google"). Google Analytics uses cookies to analyze use patterns and may collect information
about your use of the website, including your IP address. More information on Google Analytics
can be found here:

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit "do-not-track" signals to websites with which the browser
communicates. This website does not currently respond to these "do-not-track" signals.

Social Media Plugins

This website may use social media plugins (e.g., the Facebook "Like" button, "Share to Twitter"
button) to enable you to easily share information with others. When you visit our website, the
operator of the social plugin can place a cookie on your computer, enabling that operator to
recognize individuals who have previously visited our site. If you are logged into the social
media website (e.g., Facebook, Twitter, Google+) while browsing on our website, the social
plugins allow that social media website to receive information that you have visited our
website. The social plugins also allow the social media website to share information about your
activities on our website with other users of their social media website. For example, Facebook
Social Plugins allow Facebook to show your Likes and comments on our pages to your Facebook
friends. Facebook Social Plugins also allow you to see your friends’ Facebook activity on our
website. Neither Genentech nor Novartis control any of the content from the social media
plugins. For more information about social plugins from other social media websites, you
should refer to those sites’ privacy and data sharing statements.

Log Files and Aggregate Information

We may track the total number of visitors to our website, the number of visitors to each page
of our website, IP addresses, and the domain names of our users’ Internet Service Providers,
and we may analyze these data for trends and statistics in the aggregate, but such information
will be in aggregate form only and it will not contain personally identifiable data. Such
aggregate information is not linked to any personally identifiable information that can identify
any individual person.

We may use such aggregate information to analyze trends, administer the website, track user’s
movement, and gather broad demographic information for aggregate use. We may share this
aggregate information with our corporate partners and contracted vendors to assist us in
operating the website and to enable them to better understand Genentech and Novartis’s

Links to Third Party Sites

This website may contain links to other websites on the Internet that are not under the control
of or maintained by either Genentech or Novartis. Such links do not constitute an endorsement
by Genentech or Novartis of those other websites, the content displayed therein, or the
persons or entities associated therewith. You acknowledge that Genentech and Novartis are
providing these links to you only as a convenience, and you agree that Genentech and Novartis
are not responsible for the content of such websites. Your use of these other linked websites is
subject to the respective terms of use and privacy policies located on the linked websites.


Genentech, Novartis, and their third party providers may employ procedural and technological
security measures, consistent with industry practice. Such measures are reasonably designed to
protect your personally identifiable information from loss, unauthorized access, disclosure,
alteration or destruction. Genentech and Novartis may use encryption, password protection,
secure socket layers, internal restrictions and other security measures to help prevent
unauthorized access to your personally identifiable information gathered through this website.
However, you provide your information to us at your own risk. We cannot guarantee that your
data will not be lost, accessed without authorization, disclosed, altered, or destroyed.

Correction/Updating Personally Identifiable Information

Genentech and Novartis are committed to respecting your right to access and correct your
personal information. You can call 877-GENENTECH and we will be happy to assist you with
your request. You may also "opt out" of receiving e-mails and other communications from us
pertaining to the information and content of this website by using the unsubscribe feature
included in the e-mails we send. If you have any questions about this online privacy policy or
the information practices of this site, you may contact us by email at
or by mail at:

Contacting Genentech

Genentech USA, Inc.
Attn: Privacy Office
1 DNA Way
South San Francisco, CA 94080

History of Updates and Changes to this Privacy Policy

Privacy Policy last updated: April 29, 2015

  • Revised introduction and reordered sections for ease of readability.
  • Revised 'Sharing and Disclosure' section to clarify circumstances in which personally
    identifiable information may be shared with third parties. The revised language explicitly
    includes where required by legal process, to protect your safety or the safety of others,
    as well as circumstances in which such disclosures are necessary to protect Genentech’s
    rights or the rights of a third party.
  • Added section 'Do Not Track Signals and Similar Mechanisms'.
  • Added section 'Social Media Plugins'.
  • Revised 'Cookies, LSOs, GIF Files, and Other Tracking Technologies' section to add
    language on Google analytics, address new types of online tracking technologies, and
    notify users of the possibility of personally identifiable information being associated
    with such technologies.
  • Revised 'Security' section to expressly make clear that use of this website is at the user’s
    own risk.

Privacy Policy Effective July 16, 2013

You’re leaving

You are now leaving The website you are going to contains information about a treatment
option for moderate to severe persistent allergic asthma.